Delivery of Total Facilities Management services
Equans have a 10 year Total Facilities Management (TFM) contract with the University of West London (UWL), supporting its mission to deliver a high quality student experience across campuses in Ealing and BrentfordDelivery of Total Facilities Management services
Equans have a 10 year Total Facilities Management (TFM) contract with the University of West London (UWL), supporting its mission to deliver a high quality student experience across campuses in Ealing and Brentford
Key numbers
Key numbers
Overview
The University of West London (UWL) is based in the heart of one of the UK’s most successful business regions, West London and Reading. UWL is ranked in the top 40 UK universities and is the top university in London for student satisfaction in the National Student Survey. UWL has a reputation for high-quality education, with the latest figures showing that 98% of its graduates are employed within six months of graduating.
The University is 7th in the UK for facility spending according to the Complete University Guide 2020, investing £150 million into their campus. Equans have a 10-year contract to deliver Total Facilities Management at UWL. The university has also undertaken a significant change project at its two main sites in Ealing and Brentford, with a multi-million investment in new facilities. We focus on ensuring an excellent student experience at this leading university.
Our work
We are committed to enhancing the student experience at all levels across the university through our FM service delivery. Our contract includes a wide range of services including:
- M&E maintenance
- Building fabric maintenance
- Cleaning
- Waste
- Grounds maintenance
- Pest control
- Security
- Reprographics
- Logistics
- Car park management
- Switchboard and helpdesk
- Shuttle bus services
- Events support
- Caretaking and reception services
We also provide students with work experience and work placement opportunities throughout the duration of the contract. As the university’s external events programme has grown - by more than 200% since 2015 - our team provides a flexible, professional response to these events and ensure that the University continues to be able to promote its space to the general public.
Facilities Management Commitment
Our work is underpinned by a strong facilities management commitment which includes:
- A positive health & safety culture: To create a positive health & safety culture with a zero accident rate.
- Delivering high quality services: To deliver high-quality, value for money services built on internal, national and internationally recognised standards.
- Creating partnerships with clients: Partnership and customer care - the foundation of our business.
- Guaranteed performance: Guaranteeing our service and performance commitments through robust performance management systems.
- Environment: Putting sustainable development at the heart of our activities.
Impact
The client benefits from increased training and development opportunities for students including placements, apprentice schemes, and work experience placements.
Following the £50 million redevelopment project at the Ealing site, students have been able to make use of all of the superb new facilities at the Ealing campus. Our green themed initiatives aim to push the recycling and reuse of waste to 60% or above. As a result of the big increase in the number of events, we ensure we provide more attention to what’s needed including extra cleaning and greater space management.
Frequently asked questions
Total Facilities Management (TFM) brings together multiple FM services - such as maintenance, cleaning, security, and waste management - under one coordinated contract. This helps ensure smoother operations, consistent service levels, and improved efficiency across the whole campus.
Strong FM keeps campuses safe, clean, and well‑maintained, enabling students and staff to focus on learning and research. By managing all essential services in a single integrated model, TFM teams reduce disruption, streamline communication, and ensure fast responses to campus needs. It also helps universities operate efficiently and protect their long‑term assets.
Effective FM supports long‑term sustainability by improving energy efficiency, reducing waste, and optimising building performance. This helps universities lower operational costs while creating a more environmentally responsible campus.
Our expertise
Equans supports businesses, communities and the public sector by mobilising its expertise to provide low-carbon energy solutions, offer cutting-edge technical and FM services and transformative regeneration across the UK & Ireland.
