Following investment in improving homes and neighbourhoods, a quality approach to repairs and maintenance services is required to sustain communities.
Equans provide clients and local residents across Great Britain with a range of flexible services, including responsive repairs, call centre provision, facilities management and planned / cyclical maintenance, gas servicing and maintenance and void property solutions.
Repairs and maintenance
Equans delivers in excess of 255,000 responsive repairs per annum, encompassing all trades. Providing a 24/7/365 call centre, we respond to over 105,000 calls each year, including calls from residents, emergency repair requests, works order queries and customer feedback. It’s a huge responsibility and one we take seriously.
Our reputation for outstanding repairs and maintenance services comes from many years of meeting the needs and expectations of the clients and residents that we serve.
We provide a high-quality service that combines the latest technology and a flexible, caring attitude to deliver excellent customer service.
We understand that residents want their repair to be carried out quickly, conveniently and properly. We specialise in working in occupied properties with delivery teams that are trained in customer care and our approach to service delivery focuses on minimising disruption to customers at all times.
Our policy of having a directly employed, local workforce supports local communities and ensures we achieve outstanding levels of ‘first time fix’ and customer satisfaction.
We have invested in an operational management system that has been tailored to suit our business and client requirements. This robust system manages the journey of a repair from start to finish to ensure that we maximise efficiency, profitability and customer satisfaction. Linked to the operatives hand held mobile technology, the system communicates live operational and commercial information needed to complete repairs right 'first time’ and on time.
Our planned maintenance teams undertake a varied range of small-scale refurbishment projects, specialising for example, in one-off projects and dispersed housing stock.
We have clear and concise objectives when carrying out any works for our customers and ensure our works are delivered in a professional, safe and efficient manner.
Our specialists adaptations team provides flexible tailored solutions for elderly and disabled people including the installation of hoists, rails and ramps; bathroom and bedroom conversions, remodelling of dwellings and installing visual aids.
We complete over 700 adaptation projects every year for Yorkshire Housing, Newcastle City Council, Leeds Federated Housing Association and Leeds City Council.
Gas servicing and maintenance
Equans is leading UK gas service provider. Our delivery solution includes:
- A three and five star service for domestic gas appliances, including gas safety checks and issuing of landlords gas safety records
- A 24/7/365 fully comprehensive servicing and repairs service
- Maintaining CO detectors and smoke alarms
- Maintain commercial, solid fuel, LPG and oil fired central heating systems through national subcontractor framework
- Carrying out turn on and tests for voids
- Emergency out of hours service
- Replacement of gas fires, boilers and heating
- Carry out water testing and treatment in accordance with ACoP L8 through our subcontractor partners
Void property solutions
Our specialist teams offer an end to end solution for void properties.
We complete the clearing, cleaning, repairs and refurbishment of over 10,000 void properties per annum, operating a key-to-key approach, coordinating surveys, security, all works and trades required, certification, EPC’s, detailed property prospectuses and asset data.
Throughout the process we focus on helping our clients to minimise rent loss whilst improving and enhancing their properties, incorporating energy efficiency and aesthetic improvements to create better homes for future residents.