Hard FM, Lifecycle and helpdesk services
Equans has been working in partnership with Broomfield Hospital to deliver Hard FM, Lifecycle and HelpDesk Services to the New Build element since 2010.Hard FM, Lifecycle and helpdesk services
Equans has been working in partnership with Broomfield Hospital to deliver Hard FM, Lifecycle and HelpDesk Services to the New Build element since 2010.
Key partnership facts
Key partnership facts
Overview
Working closely with our client, we work hard to ensure the building and services continue to meet the demanding and critical nature of patient care. We put the patient experience first, providing a well maintained, fully compliant hospital environment. By ensuring we keep the patients at the forefront of our minds, we have built a strong relationship with our client based on trust and hard work.
Our work
It was fundamental that patient experience was not impacted by the dual approach to Hard FM services, and that service remained consistent across the hospital. As part of our service delivery platform, we established a HelpDesk facility that deals with all Hard and Soft FM Services in one central place.
The creation of interfaces and protocols detailing responsibilities on site (including AE/AP roles), in relation to shared technology such as fire systems, pneumatic tubes and physical links between the new and retained estate has been fundamental to our success on this project. Our approach improved the hospital’s reporting mechanisms, aligned the facilities under a single number and provided added value through the removal of dual running costs.
Equans has been working in partnership with Broomfield Hospital to deliver Hard FM, Lifecycle and HelpDesk Services to the New Build element since 2010. Working with Broomfield Hospital, we ensure that we always maintain consistency of service for the teams and patients regardless of the building category or whoever is delivering the services.
Outcomes
Joint procurement approach
Working collaboratively with the hospital, we benchmark subcontractor pricing and secure best‑value procurement rates. This approach ensures the Trust benefits from commercially robust and transparent cost management.
Collaborative benchmarking
By undertaking regular bottom‑up reviews of Hard FM service costs with both the client and external advisers, we ensure service levels remain cost‑effective, competitive and within recognised industry benchmarks
Commitment to corporate responsibility
Equans’ delivery at Broomfield reflects our wider responsible business commitments. In line with our corporate approach we:
- Currently use 67% SMEs in our supply chain
- Actively seek to recruit from the local community
- Have an apprenticeship scheme in place to support those getting into work.
Our expertise
Equans supports businesses, communities and the public sector by mobilising its expertise to provide low-carbon energy solutions, offer cutting-edge technical and FM services and transformative regeneration across the UK & Ireland.
