Community Energy

Customer Information

Everything you need to know about being connected to our District Energy scheme.

Your Scheme

All the information you need about your connection and energy charges.

Our Service Commitment

Find out what you can expect from us and the standard of service we aim to deliver at all times.

Heat Trust accreditation

The Heat Trust customer protection scheme gives you added assurances about the standard of customer service you will receive.

Moving Home?

Details on what to do when moving in or out of your home.

Frequently Asked Questions

Here you can find out more about District Heating schemes and the benefits of being connected to one.

Vulnerable Customers

We aim to provide the best possible service in a way that is easily accessible to all customers.

Get in touch

Contact our Decentralised Energy team to get more information on our Community Energy services