Note for Pre-pay customers:
Your emergency credit of your meter has temporary been increased to £25.
If your meter is switched off because of you not being able to top up your accounts balance on your meter, please call our Helpdesk on phone number 0800 999 5080 during office hours:
Saturday 08.00-13.00, to require personal assistance in the matter.
During the weekend the 15th-16th of October between 09.00-21.00 there will be extra resources available to support you with a prepayment meter for top up queries.
Thank you for your patience!
EQUANS Community Energy Ltd